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ACCOUNT AND DATA DELETION

Delete your Estalo account

You can delete your Estalo account and its data at any time: in the app, or by email if you no longer have the app.

Last updated: October 7, 2026

Delete in the app

The app is in Portuguese. The English names are in brackets.

  1. Open Estalo and sign in to your account.
  2. Tap the Progresso (Progress) tab.
  3. Scroll to the bottom of the screen, to the Sua conta (Your account) box.
  4. Tap Excluir minha conta (Delete my account).
  5. Read the message and tap Excluir conta (Delete account) to confirm.

The deletion happens right away and you cannot undo it. You cannot get back the progress saved in the account.

Ask by email

Do you no longer have the app, or can you not sign in? Ask for deletion by email:

  1. Write to hello@estalo.xyz with the subject Delete account.
  2. Send the message from the email address of your Estalo account. If you cannot, write that email address in the message.
  3. Tell us how you sign in: email code, Apple or Google.
  4. We can ask you to confirm the request to protect your account. Then we delete the account and its cloud data, and we tell you by email, within 15 days.
hello@estalo.xyz

What is deleted and what is kept

We permanently delete

  • The account: email, sign-in provider and your user ID at that provider.
  • All cloud progress: phases, stars, times, attempts, streak, daily history, skill rating, missed problems and settings.
  • Subscription data and the links to the App Store and Google Play.
  • The local data on the device where you deleted the account in the app.
  • Sign in with Apple access: we revoke the sign-in token.

What is kept, and for how long

  • Purchase history at Apple or Google: the store keeps it under its own policies.
  • Technical sync records: deleted automatically within 30 days.
  • Technical logs of our providers (such as IP address): kept for each provider's retention period.
  • Local data on other devices: stays until you uninstall the app on those devices.

Your subscription

Deleting your account does not cancel your App Store or Google Play subscription.

Cancel the subscription in the store to stop the charges. See the steps in Cancel your subscription.

Delete only some data

Do you want to delete some data without deleting your account? Write to hello@estalo.xyz and tell us which data. We answer within 15 days. Read more in the Privacy Policy.