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HELP

Support

Do you need help with Estalo? Here you find our contact and the steps to cancel your subscription, restore purchases and delete your account.

Last updated: October 7, 2026

Contact us

Send us an email. Tell us what happened, your device (iPhone or Android) and how you sign in. This helps us help you faster.

hello@estalo.xyz

Cancel your subscription

Apple or Google bills Estalo Pro. So you cancel the subscription in the store, not in the app. After you cancel, you keep access until the end of the period you already paid for.

Deleting the app or deleting your Estalo account does not cancel your subscription. Cancel in the store to stop the charges.

On iPhone or iPad

  1. Open the Settings app.
  2. Tap your name, then tap Subscriptions.
  3. Tap Estalo.
  4. Tap Cancel Subscription and confirm.

Apple's official guide: Cancel a subscription from Apple.

On Android

  1. Open the Google Play app.
  2. Tap your profile picture at the top right.
  3. Tap Payments & subscriptions, then tap Subscriptions.
  4. Tap Estalo, then tap Cancel subscription, and follow the instructions.

Google's official guide: Cancel, pause or change a subscription on Google Play. You can also open your Google Play subscriptions in a web browser.

Restore purchases

Did you change devices or install the app again? You can get your subscription back without paying again.

  1. Use the same store account that you used to buy: the same Apple ID or the same Google account.
  2. Open Estalo and sign in with the same Estalo account.
  3. On the subscription screen, tap Restaurar compra (Restore purchase).

If your subscription does not come back, write to hello@estalo.xyz.

Delete your account

In the app, open the Progresso (Progress) tab. At the bottom of the screen, in Sua conta (Your account), tap Excluir minha conta (Delete my account). Then confirm with Excluir conta (Delete account).

No app? You can also ask by email. See all the details on the Delete account page.

Frequently asked questions

How do I sign in?

You can sign in with a 6-digit code that we send by email, with Apple or with Google.

I did not get the sign-in code. What do I do?

Make sure that you typed your email correctly and check your spam folder. Then tap “Reenviar código” (Resend code) in the app. If the problem continues, write to hello@estalo.xyz.

I changed phones. How do I get my progress back?

Sign in to Estalo with the same account. The app syncs your progress to the cloud and brings it to the new device.

Does Estalo work offline?

Yes. The app keeps your progress on your device and syncs when you are online.

How much does Estalo Pro cost?

Estalo Pro has monthly and annual plans. The App Store and Google Play show the price in your currency before you buy.

How do I ask for a refund?

Apple and Google bill the subscription, so refunds follow the policy of each store. See the refund pages of Apple and Google Play.

Does Estalo have ads or tracking?

No. Estalo shows no ads and uses no tracking or analytics tools.

Refunds: request a refund from Apple or Google Play refund policies. More details in the Privacy Policy and the Terms of Use.